The Big Question: best customer review?

This month we’re asking retailers, what’s the best customer review you’ve had so far this year?

Huw Williams – Toons

The Midlands best furniture shop by far. Friendly staff available to assist in the vast range of furniture. The cafe is also top notch. Give them a try. Home delivery guys are so very helpful and deserve much credit.

Steve Adams – Mattress Online

Third order in seven days for use in our holiday rental properties, 5 star Hatrick, more to come but remember you are only as good as your last performance!

Jan Morgan – Hafren Furnishers

Receiving a customer review such as this from Switzerland makes everything we do to go the ‘extra mile’ at Hafren worthwhile. It is really appreciated by the whole team. A short note to say that we are now the proud and happy owners of a new living room set. The delivery man arrived perfectly on the dot this morning, we met as scheduled. He’s a really nice person and we were all happy. A big THANK YOU to both of you for your help, assistance, encouragements, counselling and whatever. As you may have noticed, I was pretty nervous because this is our first try buying on the internet and I’m definitely not an internet fan, but this certainly went well, though there were many hesitations on my part. So, thanks again, who knows we may be sending you a few customers. Keep well and keep up the excellent work.

Vic Smith – Vic Smith Beds

I initially ordered a bed from a well known multiple trader, however on arrival the bed was damaged and couldn’t get another delivery slot for four weeks. This is when I called Vic Smith, not only was the lady understanding, she bent over backwards to help and assist me. I received the bed within two days, and I must add it was cheaper and better quality. Honestly second to none, would recommend highly. I for one have learnt my lesson and will always use a family run business. Thank you.

Joseph Shenton – Joseph James Furniture Outlet LLP

A 5 star rating and experience from these lovely very professional guys, got two sofas delivered today, we absolutely adore them, wipe clean velvet with reversible cushions and backs, it’s mega comfortable and you don’t leave your butt print in it when you get up, the delivery blokes were lovely, very polite etc and phoned to tell me when they’d arrive, we’d never get treatment like this from major furniture stores and we didn’t have to wait weeks and weeks for them, JJ is my new go to place, we’re massively impressed, thank you!

Nigel Ledger-Lomas – Harvest Moon Interiors

Hi Nigel, just a quick one to say thanks for my TETRAD stunning Alicia combination sofa. Delivered bang on time as you said and now being in pride of place in my gite in Brittany, it’s quite stunning. It’s even better than you described.

Rhian Griffiths – Leekes

Visited Leekes Llantrisant this week looking for dining table and chairs. When my wife and I were walking around perusing the furniture a lovely salesperson came to our aid. He couldn’t do enough for us. Polite, very informative and made us feel completely at ease. Furniture was delivered by two exceptionally well mannered and professional young men. Cannot fault the service we experienced in store and delivery.

George Sinclair – Nimbus Beds

The best customer review this year was when our fantastic team was recognised for their efforts. The customer named the staff members in their review allowing the team to get rewarded for their hard work. When customers rave about the work the team put in, it really makes me proud and reassures me we have a talented team on board.

Mike Murray – Land of Beds

This review perfectly encapsulates what we strive for: exceptional customer service, cultivating lifetime customers, and being a fantastic business to engage with! Such a pleasure to do business with Land of Beds. Customer service was excellent, the delivery and warehouse team were excellent too. The 3 mattresses were amazing value and were delivered within the predicted timeframe. I cannot fault Land of Beds and will definitely be a return customer. Thank you :):):)

Wendy Martin Green – Peter Green Furnishers

We have bought different types of furniture and flooring from Peter Green over many years and have always been very impressed by the level of service and the goods on display.The shop staff are all friendly and knowledgeable. Thank you to Clare for helping us to find just the right mattress for us, and also thanks to the delivery team for getting here within the specified time and for being so cheerful in the heat!

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