Tiles specialist Topps Tiles has renewed its distribution contract with palletised freight distribution network, Pall-Ex.
Following a successful three-year partnership, the two Leicestershire businesses have strengthened their relationship even further, with Pall-Ex continuing to manage their palletised home delivery distribution for the next two years and beyond.
With more than 300 stores nationwide, Topps Tiles will be increasing its reliance on the Pall-Ex distribution network to support with its ongoing expansion. The latest addition to the Topps Tiles retail family is a new online brand, Tile Warehouse.
To ensure it is providing the best possible service, Pall-Ex has introduced an implant scheme, whereby one of its customer service advisors is based at Topps Tiles’ Enderby central support office for part of the week. This has made a noticeable difference to customer support and allows both companies to have a dedicated line of communication when it comes to day-to-day collections and deliveries.
Topps Tiles also makes use of Pall-Ex’s bespoke freight tracking software, MyNexus, allowing its customers to track the whereabouts of their freight along its delivery journey. What3words, the innovative addressing system, is integrated into MyNexus, meaning customers can enter precise delivery locations ensuring they receive their freight exactly where they need it.
Simon Macdonald, National Transport Manager at Topps Tiles commented: “Our objective is to deliver world class service to our customers and so effective, reliable last mile delivery solutions have become at an even greater priority for our business.
“Working with Pall-Ex as our trusted partner means we can be confident that our customers can choose and buy the tiles and flooring they want for their home and have it delivered when they require it.”
Pall-Ex has been able to further improve its support to Topps Tiles through the implementation of the London Project, a new and sector-first strategy to improve services and its membership offering in the capital. London has always proved to be a notoriously challenging area for final-mile deliveries due to high levels of congestion, hard-to-reach locations, and parking restrictions being just a handful of problems.
However, since the London Project was implemented, Topps Tiles has been able to take advantage of the improved service levels, never dropping below 96.5% on time and in full (OTIF) since the project launched in early 2023.
Pall-Ex Group’s UK Commercial Director, Michelle Naylor, commented: “With such a large distribution area across the UK, we provide a bespoke service to Topps Tiles to ensure customers get their products delivered on time. The support we give to them is a seven-day-a-week operation to ensure we are always keeping up with customer demand. We’re delighted to be continuing to work with another successful Leicestershire business and look forward to building upon our working relationship in the years to come.”