Staff retention and engagement ‘top priority’ at ScS

Sofa and flooring retailer ScS has improved staff turnover with a number of new incentives to boost employee engagement.

Detailed in its recent preliminary results for the 52 weeks ended 30 July 2022, where total sales rose 8% to £344.7m from £319.2m in 2021, ScS said it has increased engagement and enhanced its culture, which continues to be a ‘top priority for the Board’.

“Colleague focus groups have been held throughout the year to help us shape our behaviours, define how we lead and review our current RIGHT values. The results of the latest annual employee survey were encouraging and contained more constructive ideas and comments than ever before, demonstrating that our colleagues are happy to share their thoughts,” ScS said.

“By reviewing the feedback we hope to implement meaningful changes to drive improvements across the business.”

Furthermore, ScS revealed it has seen staff retention rates improve with a decrease in staff turnover of 2.4% compared to FY21.

“As we seek ways to improve retention, a key focus of our people strategy is to review and benchmark our reward offering. During the year we enhanced reward for our distribution teams who operate in a highly competitive job market and we are currently benchmarking remuneration across the business,” ScS said.

“We also relaunched our share incentive plan with a new provider with the aim to encourage colleagues to share in the success of the business. Additionally, we introduced the ability for our employees to salary sacrifice their pension contributions, which will result in an increase to many of our colleagues’ net pay. We are delighted to see that our retention rates are improving.”

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