Sofa retailer bolsters customer experience with new partner

Furniture retailer DFS has appointed Medallia as its new customer and employee experience platform provider.

Medallia’s comprehensive platform can meet the unique needs of every department, capturing signals across all channels and bringing them together to drive transformational change through customer and employee experience.

Eduardo Crespo, Senior Vice President and General Manager of the UK, Ireland, and the Middle East, at Medallia, said: “We are thrilled to work with DFS Furniture to help them deliver world-class customer experiences.

“Medallia’s best-in-class platform helps organisations capture key signals throughout the customer journey and influence experiences as they happen. Understanding customers and employees in real time is essential to delivering exceptional experiences that drive meaningful business results.”

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