Online furniture retailer extends next day delivery dispatch times

Online furniture retailer Furniturebox has announced the extensions of its dispatch times with a late 8pm cut off for next day deliveries.

Commenting on the enhanced service, the retailer said: “We were very fortunate to have a very successful couple of years. We were in the right place at the right time to support people through the difficulties of lockdowns. We decided to re-invest that success back into the business to bring our new warehouse to life. The 88,000 square metre plot is 15m tall, giving us room to expand our product lines and hold more in stock. All of this has enabled the later next-day delivery cut-off. We’ve always offered free delivery (where we can – some restrictions do apply) so we weren’t going to change that – it’s an important USP for us. We work with a range of couriers, utilising all of their individual strengths, and have built on our excellent relationships with them to offer this service.

“We work with a number of couriers, so ensuring we had one that was on board to handle the additional late pick up, able to commit and carry out an expansion of our operations has been a lot of work. Also, ensuring we have the team here in place to service the later cut-off. There’s been a lot of company-wide adjustments to make this work. We ran a month-long trial between May and June 2023 to ensure our teams and our courier partners could cope with the late cutoff and that went really well. We have employed an extra warehouse operative and 2 additional Customer Experience team members to support the expansion. We’re so proud of how everyone has really come together to make sure it’s seamless. 

“This expansion to our current operations is really going to help a lot of people. For instance, it removes some of the stress of moving house. Customers may move into a house and stress about furniture arrivals and needing to stay in on lots of different days for delivery. Our service will eliminate so much hassle and worry – if next day doesn’t suit, we still offer a choice of day delivery.  Not only will it mean that a customer can order a product before 8pm and have it the very next day, it also means quicker problem resolution – our Customer Experience team will also be on hand until 8pm, so any problems or queries can get sorted faster.”

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