Administrators of collapsed online furniture retailer Made.com has told customers to submit a refund claim before its November deadline.
Zelf Hussain, Peter Dickens and Rachael Wilkinson of PricewaterhouseCoopers LLP (PwC) were appointed as joint administrators of MADE on 8 November 2022.
Following the appointment, administrators are advising customers with outstanding and unfulfilled orders to make a refund claim by 25 November 2022 if products do not arrive by that date.
It is understood that around 4,500 orders in the UK and Europe are already with carriers. However, “a large proportion of customer orders” will not be fulfilled as they are still in production in Asia or are not ready to be sent out, administrators confirmed.
This figure is estimated to around 12,000 orders which have been paid for but not yet dispatched. PwC said: “Unfortunately, those orders which are still in production and/or are not currently available for dispatch will not be delivered.
“Customers whose products will not be delivered are reminded to check their credit and debit card purchase protection agreements. If you do not receive your order and you are unable to claim through your credit or debit card provider, you are what is referred to as a creditor of the Company and you can submit a claim to the Administrators.”
Furthermore, administrators confirmed that it can’t offer refunds or exchanges and they are not taking returns.
“We understand it may cause frustration but unfortunately, we are unable to accept returns for faulty goods. If you are due a refund for a faulty item that was purchased prior to the appointment of the Administrators, and the return is in line with the terms and conditions of the purchase, you can submit a claim to the Administrators.”
MADE’s brand and IP was sold to fashion and homewares retailer Next for a sum of £3.4m upon administration, however, this deal did not include the remaining stock.
Since then, Nottingham-based auctioneer John Pye has been appointed to sell the stock, with items including upholstery, home furniture, outdoor and leisure, home accessories and lighting. John Pye said it will sell the items on its website from 21 November 2022.