This month, Emmiera Group, formerly known as Homeserve Furniture Repairs Limited, commemorates two decades of dedicated service in the furniture care industry.
This remarkable milestone not only signifies the company’s longevity but also reflects its unwavering commitment to excellence, as James Lane, the visionary CEO, owner, and founder of Emmiera Group, expressed his sentiments: “Two decades ago, we embarked on a journey to redefine the standards of furniture care. As we celebrate our 20th anniversary, I am immensely proud of what Emmiera Group has become—a symbol of reliability, quality, and customer satisfaction.”
The transition from Homeserve Furniture Repairs Limited to Emmiera Group represents more than a name change; it encapsulates two decades of continuous growth and evolution. Throughout this journey, the company has consistently delivered top-tier furniture repairs and insurance services, positioning itself as a leader in the industry.
James added: “Our evolution into Emmiera Group is a testament to our adaptability and commitment to staying ahead in a dynamic industry. While our name has transformed, our core values and dedication to delivering exceptional services have remained constant.”
Emmiera Group’s foundation is built on reliability, customer-centric solutions, and maintaining the highest standards. The selection of the name “Emmiera” holds profound significance, paying homage to the CEO’s cherished daughters, Emmie, Rosie, and Abbie. This family-oriented ethos has been a driving force behind the meaningful relationships cultivated with clients and the exceptional team.
As Emmiera Group expands its services beyond core offerings in Furniture Repairs & Insurance to include Property Repairs, Commercial Re-upholstery & Projects, the anniversary becomes a moment to reflect on the company’s journey. Diversifying into new sectors signifies a forward-looking approach to meet the evolving needs of clients.
Following our recent management restructuring, James expressed his confidence in the new team, stating: “I am excited to congratulate our new leadership team. With Jason Grinnall as Operations Director, Emma Gowland as Financial Controller, Dav Pattar as IT Director, Suzanne Aylmer as Chief Admin Officer, and Craig Hart as Marketing and Training Director, we have a formidable team ready to lead Emmiera Group into a new era.”
Emmiera Group’s transition does not alter the ownership or functionality of the company, ensuring a consistent commitment to the high standards upheld for the past two decades. The company remains dedicated to regulatory adherence, with over 15 years of being Financial Conduct Authority (FCA) registered, providing clients with essential coverage.
With the unveiling of the new and improved website, www.emmieragroup.com, Emmiera Group embraces the technological advancements of the 21st century. “This enhanced online presence reflects the company’s commitment to offering an even better customer experience, showcasing the full spectrum of services now provided,” James added.
“Everyone here at Emmiera Group expresses our sincere gratitude to clients for two decades of unwavering support, and I extend this thanks to our staff too. This 20th-anniversary celebration is more than a reflection on the past – it’s a promise for the future. We look forward to the next 20 years with enthusiasm, innovation, and an enduring commitment to excellence in furniture care. Thank you for being an integral part of Emmiera Group’s remarkable journey.”