French Bedroom wins Best eCommerce Customer Service Award

French Bedroom has been named Best eCommerce Customer Service at the Ecommerce Awards 2022, held in London last week.

The judges were impressed with the well-plotted customer journey strategy, positive customer reviews, high Trustpilot scores and how French Bedroom combined automated investment and personal human interaction.

Commenting on the award, Georgia Metcalfe, Founder & Creative Director at French Bedroom said: “Customers are at the heart of our business, and gratitude is our attitude. Our hands-on and human conversational commerce and customer touchpoints are vital in ensuring our customers feel looked after; we’re delighted that 30% of our customers are making repeat purchases.

“Thank you to the judges’ for their comments, and to the eCommerce Awards 2022 for recognising our efforts with their Gold Tier Award!”

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