French Bedroom has been named Best eCommerce Customer Service at the Ecommerce Awards 2022, held in London last week.
The judges were impressed with the well-plotted customer journey strategy, positive customer reviews, high Trustpilot scores and how French Bedroom combined automated investment and personal human interaction.
Commenting on the award, Georgia Metcalfe, Founder & Creative Director at French Bedroom said: “Customers are at the heart of our business, and gratitude is our attitude. Our hands-on and human conversational commerce and customer touchpoints are vital in ensuring our customers feel looked after; we’re delighted that 30% of our customers are making repeat purchases.
“Thank you to the judges’ for their comments, and to the eCommerce Awards 2022 for recognising our efforts with their Gold Tier Award!”