David Hewitt, Head of Global Support & Implementation at RetailSystem, highlights how they deliver next level support and service.
At RetailSystem, we honestly believe there’s no better way to start a partnership than by meeting in person. Sure, we’re proud to be the industry’s leading POS and ERP software for furniture and bed retailers—but what really sets us apart is the way we work with you.
Onboarding a new furniture or bed retailer isn’t just us plugging in some software and walking away. It’s a two-way process. We’re bringing you into the RetailSystem world—but just as importantly, we’re stepping into yours. Every store, team, and business owner work differently, and that’s something we truly value.
That’s why, whenever possible, we’ll be there on-site with you when you go live—at no extra cost. We’re not just there to help you get started with the system. We’re there to understand how you operate, to guide your team, and to make sure everyone feels confident from day one. Because when your system fits your way of working, everything clicks.
Over the past 12 months, we’ve welcomed and trained over 1,000 new furniture professionals who now enjoy all the benefits of the eco system. From the Shetland Islands to South Wales, from Northern Ireland to the south coast of England—and across to Ireland and right across the USA, including sunny Tennessee—our onboarding team has been out on the road (and often in the air), getting stores up and running. No furniture or bed retailer is ever too remote.
And onboarding is just the start. Once you’re part of the RetailSystem family, our support continues—for life. No hidden costs, no support charges—just a team that’s always here when you need us.
We also kicked off 2025 with a fantastic new addition to our team. In January, we welcomed Darren Bastin (pictured) as our new Sales Director for Ireland and Northern Ireland. Darren isn’t just a sales leader—he’s one of our own, having spent 15 years as a long-time RetailSystem client, using the platform every day in his own successful furniture business. That kind of first-hand experience is invaluable, and Darren has hit the ground running—he’s already spent most of this year on the road and in the air, visiting stores across Ireland and Northern Ireland, as well as visiting clients in England, Scotland & Wales helping them get the best from RetailSystem.
Because while we love the power of our software, we know that real partnerships are built on people. Conversations, collaboration, and hands-on support—that’s what turns great software into real success.
So, whether you’re just starting out or thinking of making a change, remember: we’ll be there from day one, face-to-face, and with you for the long haul. Because at RetailSystem, there really is nothing better than a face-to-face.
