Fishpools – Drivers Mate

Competitive salary of £28,000 based on a 40-hour week, with overtime payable as time off in lieu or time and a half pay. Day shifts only.

Are you ready to bring customers furnishing dreams to reality?

Our company’s reputation for extensive, exclusive quality home furnishings and customer service excellence, has been established since 1899. This has contributed to our long-standing presence in the industry and strong employer brand. Just ask our amazing Fishpools people who have proudly dedicated so many years of service!

Job Opportunity

Welcome to our renowned Delivery and Installation team, operating from our Hertford Distribution Centre. You’ll be the finale in our customers’ journey, leaving an unforgettable delivery unique experience. As a driver’s mate you will:

Be partnered with a driver and work together as a team.
Adhere to assigned routes and safety procedures.
Represent our brand with courteous, professional delivery standards.
Load, secure and deliver a selection of furniture including beds, sofas, dining tables and rugs, which require regular heavy lifting (with some equipment provided).
Assess and navigate access to a variety of properties considering stairs, doorways and permanent obstructions and make polite recommendations to ensure a safe delivery.
Complete deliveries with utmost professionalism and safety, ensuring no damage to customers’ property or furniture.
Install furniture in the customer’s chosen room and recycle all packaging.
Inspect your allocated vehicle and equipment, promptly reporting defects or missing items to your manager.
Provide feedback to your manager to continually improve our service standards.

Great People

You don’t need prior customer furniture delivery experience as we provide training on our customer excellence delivery standards. You will need to be:

Always Customer Focused: Enjoy engaging with customers, address questions and always respecting that you are in their personal space.
An Excellent Communicator: Clearly communicating with customers and colleagues to build positive rapport and relationships.
Self-Motivated: Take pride in your professionalism, enjoying the variety, take on the occasional challenge and have a ‘can do’ attitude.
Flexible: Understand and work with unforeseen circumstances such as customer requests, traffic delays and parking restrictions.

Benefits and Perks

In addition to a competitive salary package, we provide:

Annual profit related company bonus to reward your contribution.
Generous staff discount on a range of stylish furniture and home products.
Healthcare scheme and 24-Hour GP access for peace of mind.
High street discounts from hundreds of top brands.
Employee wellbeing assistance programme for you and your household.
A great work-life balance.
Onsite free parking for your convenience.

To apply send a CV to jobs@fishpools.co.uk

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