Bentley Designs – Area Sales Manager for Ireland & Scotland

BENTLEY DESIGNS

Established in 1988 and now a second generation family business, Bentley Designs is today one of the leading suppliers of quality dining, living, bedroom & home office furniture, supplying many of the major national brands as well as quality independent retailers throughout the UK and Ireland.

MAIN PURPOSE OF JOB:

To manage, develop and grow the Company’s independent business in the designated geographic area
To always represent the company in a professional and correct manner, providing the highest level of service to our customers
To ensure that the business product returns are kept under control and that the outcome of service is a ‘win win’ for the business and the customer
To provide feedback on competitors activities in the marketplace
To provide assistance as directed with the Company’s multiple businesses
To contribute to the smooth and efficient running of the business in all areas
To nurture and manage relationships with key customers through range availability and distribution
To develop and grow contract opportunities with contract furnishers in the Private Rental Market and other relevant commercial opportunities

KEY TASKS

COMMUNICATION

Keep Director informed of anything that may affect the business and aid decision making
Complete weekly reports giving feedback on customer and product performance, competitor activities and general marketplace information
Liaise with your Customer Services Account handler and ensure that the Customer Services Manager is kept in the loop
Carry out any other reporting requirements as requested in a timely manner
Actively participate in the annual Sales Conference and any other meetings at Head Office as required

RANGES

Gain detailed knowledge and understanding of all new ranges
Learn how unassembled product fits together i.e., Wardrobes, tables etc.
Promote and sell BD products to existing and new customers
Promote and encourage customers to utilise website and be aware of all website functions including order placing, tracking and downloadable services, images attributes etc
Organise in house training for new ranges
Win new floor displays, ensuring accurate information is passed to Customer Services regarding required delivery dates
Keep accurate records of displays on floors
Ensure all customers are kept fully aware of all promotions, including clearance and discontinued lines; referring customers to website offers page

CUSTOMERS

Make our customers feel special
Visit all customers on a call cycle appropriate to their star rating
Manage opening and closing of accounts to achieve profile of customers in line with Company strategy
Ensure that 4- & 5-Star accounts are offered any promotions first before rolling out to rest of the customer base
Ensure that customer’s receive product training when new ranges go onto their floors
Assist Accounts team in collecting outstanding money when requested
Assist head office with dealing with multiple accounts in your area

TARGETS

To agree annual targets and strive to exceed them
Assist Managing Director in identifying target accounts
Assess new customers in your area’s suitability to become a stockist in line with Company strategy

SERVICE/RETURNS

Work closely with the customer service team to provide a high level of service
Ensure that manufacturing issues are photographed & batch numbers obtained so that this information can be sent to the factory
To manage returns by negotiating with retailers to sell off products rather than return, monitoring % returns by customer
Complete allowance forms providing detail of claim and authorise discount given
Refer service for technical visit if appropriate and ensure that the service is followed through
Review SOR, SDN and SQU reports to discuss with customers
Ensure that we provide our customers with an all-round service

MARKETING

To provide support on how to fully utilise the website including the downloading of e- catalogues, images etc. from website, ensuring that customers are able to access all imagery for ranges that they have on their floor
Attend trade show exhibitions as required
Promote the Head Office showrooms and invite customers to attend
Gather competitor product knowledge and benchmark against Bentley product and report if appropriate

SALARY: Salary negotiable depending on experience.

START DATE: The position start date is ASAP

APPLY

For more information or to apply, please email Georgina Hall at georgina@bentleydesigns.com